Return Policy

Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not, you may return eligible items within 14 days of delivery.

Eligibility

• Items must be in original, unworn condition with all tags and packaging intact
• Custom, engraved, or personalized items are final sale
• Items showing signs of wear, damage, or alteration are not eligible

How to Return

1. Contact us at info@biovlia.com with your order number and reason for return
2. We will provide return instructions within 1 business day
3. Ship the item back in its original packaging
4. Return shipping costs are the responsibility of the customer

Refunds

Once we receive and inspect your return, refunds will be processed to the original payment method within 5-10 business days. Shipping costs are non-refundable.

Exchanges

We do not offer direct exchanges. Please return the original item and place a new order.